Lost or Stolen Debit Card or VISA Credit Card

To help prevent fraud and unauthorized debits to your accounts or charges on your VISA Credit Card, it is important to notify us immediately if your card is lost or stolen.  

Lost or Stolen Debit Card

To report a lost or stolen Debit Card:

Online Banking users can login, go to your checking account, and Freeze your card, then call us at 309-343-1777

During office hours call Gale Credit Union directly at 309-343-1777
After hours and on weekends call 1-866-227-2670

To obtain replacement cards, after reporting it lost or stolen, call 309-343-1777
To discuss transactions that appear fraudulent, please call 1-800-327-8622

Lost or Stolen VISA Credit Card

To report a lost or stolen VISA Credit Card:

During office hours call Gale Credit Union directly at 309-343-1777
After hours and on weekends call 1-800-325-3678

To obtain replacement cards, after reporting it lost or stolen, call 309-343-1777

To file a dispute on a charge, please call 1-800-600-5249

For 24 hour member service, call 1-800-322-8472