Lost or Stolen Debit / VISA Cards

Debit Card or VISA Credit Card Contacts

To help prevent fraud and unauthorized debits to your accounts or charges on your VISA Credit Card, it is important to notify us immediately if your card is lost or stolen.
 

Debit Card - Lost, Stolen, Fraud, Card Replacement, Transaction Questions, and Travel Notes

Many services are available 24 Hours a day by calling 1-866-498-2878.

Online Banking users can login, go to your checking account, and Freeze your card, then call us during office hours at 309-343-1777.

To report fraud or discuss transactions that appear fraudulent, please call 1-866-498-2878.  During Office Hours call 309-343-1777.
 

Activate or Change the PIN

Debit Card: 
You can activate your Debit Card or Change the PIN by calling 1-800-992-3808 24 Hours.
 

VISA Credit Card - Lost, Stolen, or Fraud Disputes

To report a lost or stolen VISA Credit Card:

During office hours call Gale Credit Union directly at 309-343-1777
After hours and on weekends call 1-800-325-3678

To obtain replacement cards, after reporting it lost or stolen, call 309-343-1777

To file a dispute on a charge, please call 1-800-600-5249

For 24 hour member service, call 1-800-322-8472